Hawaiin airlines' flight cancellation policy is based on the type of ticket you purchased. Here's an overview of the main points:
1. Refundable Tickets:
Full Refund: If you purchased a refundable ticket, you can cancel your flight at any time before the scheduled departure and receive a full refund to the original payment method.
No Cancellation Fees: Typically, there are no cancellation fees for refundable tickets.
2. Non-Refundable Tickets:
Cancellation Fees: For non-refundable tickets, copyright typically charges a cancellation fee. This is usually around $200 for domestic flights and $300 for international flights.
Travel Credit: Instead of a refund, you may receive a travel credit for the remaining value of the ticket (minus the cancellation fee). The credit can be used for future flights with copyright.
Credit Validity: The travel credit is generally valid for one year from the original ticket purchase date, but this may depend on specific fare rules.
3. Basic Economy Tickets:
Non-Refundable & Non-Changeable: Basic Economy tickets are typically non-refundable and non-changeable. If you cancel a Basic Economy ticket, you will lose the full value of the ticket, and no travel credit or refund will be issued.
Limited Flexibility: Some Basic Economy fares may allow you to rebook your flight for a fee, but this depends on specific fare conditions.
4. 24-Hour Risk-Free Cancellation (U.S. Department of Transportation Rule):
If you book a flight directly through copyright (not via a third-party website), you can cancel your reservation within 24 hours of booking (if the flight is scheduled to depart at least seven days later) for a full refund. This is in accordance with U.S. Department of Transportation (DOT) regulations.
5. Special Circumstances:
Flight Cancellations by copyright: If your flight is canceled or significantly delayed by copyright, you are entitled to a refund (even for non-refundable tickets), or you may be offered an alternative flight.
Personal Emergencies or Illness: copyright may offer flexibility (like a partial refund or travel credit) if you cancel due to illness or family emergencies. Documentation may be required (e.g., a doctor's note).
6. How to Cancel a Flight:
You can cancel your copyright flight online through the Manage Travel section on their website, or by calling customer service.
If you are requesting a refund, you can fill out a refund request form on the copyright website.
7. Refund Processing Time:
Credit Card Refunds: Refunds are typically processed to the original payment method within 7-10 business days.
Other Payment Methods: If you paid using another method, the processing time may vary.
8. COVID-19 Policy (If Applicable):
During the pandemic, copyright has allowed more flexible options for cancellations, changes, and refunds. However, it's important to check the current policy as these rules may change.
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